Trouble-Free Finances: Your Ultimate Guide to Resolving QuickBooks Error 1328


It is common to experience some errors while using QuickBooks and one of them is QuickBooks Error 1328. This is a frequently occurring error on QuickBooks that mostly happens when you try to update QuickBooks Desktop. It can interrupt several QuickBooks functions. Whenever you get this error, you will be notified with an error message “error 1328”. If you want to fix this error, you will have to first repair the installation of the Desktop version and then get a new version of the program by installing it again. Using a system file checker can also fix this error.

While troubleshooting this error, if you face any sort of difficulty, you can connect with our technical support team. QuickBooks helpline number and live chats are available for your assistance. This will help you get instant solutions for all sorts of QuickBooks problems. Our team is committed to resolving the error promptly, utilizing either the helpline at 1-844-712-2521 or our live chat service. Without further delay, let's delve into mastering various troubleshooting techniques for QuickBooks error code 1328. Continue reading for valuable insights!


What are the possible reasons for Update Error 1328?

If you are getting the 1328 update error then this must be because of license number incompatibility. The license number needs to be compatible QuickBooks Desktop that you are trying to install. In case of incompatibility issues, there will be an occurrence of QuickBooks Update Error 1328. 

  • In some cases, viruses and malware infect critical Windows system files. As a result of this, the user will see error 1328. 

  • If there is sudden shutdown of your computer system, you’ll get to see this error on the screen.

  • Along with this, it can also appear on your screen if you are installing, uninstalling, or repairing the desktop version of this accounting software.

How to troubleshoot QuickBooks update error 1328?

Whenever a user tries to install or update QuickBooks, there are chances of occurrence of update error 1328. This sort of error in QuickBooks is just another error that occurs when the user is updating or installing this accounting software. If you’re facing the same error while repairing the QuickBooks, you can try out these solutions.

1.Take the assistance of the System File Checker

A system file checker is an ideal option for repairing the corrupted file. It is compatible with all versions of Windows. So, you can also give a try to this tool to rectify QuickBooks Error 1328.

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  • Go to the Start button and open the “Search” box. 

  • Here, you need to type Cmd.

  • After that, run the CMD as an admin. 

  • The next step is to Run as Administrator option. 

  • You’ll now have to choose SFC/scan now 

  • Enter the key and finish the steps. This tool will repair the Error code 1328 in just a few minutes.

2.Change the filename of the ‘Config.msi’ file

One of the ways of fixing this error is renaming the ‘Config.msi’ file. By changing the name, you’ll be able to make the file inaccessible for QuickBooks which will solve the error code.

  • You’ll have to first open File Explorer by pressing Win + E keyboard keys.  

  • Now, go to the C: Drive and then search for the file named ‘Config.msi’.

  • After identifying the file, tap on the right-click on the file.

  • In the next step, choose the “Rename” option. 

  • Now, take the cursor to the end of the file name where you’ll have to write ‘.old’ there.

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  • Save the changes and then click anywhere on the screen.

  • Now, you just have to try updating the QuickBooks software again. If the issue doesn’t get solved then you must try using the next solution. 

3.Update the Windows

If you don’t have an updated Windows OS, you might face a vast array of QuickBooks issues. So, the general troubleshooting solution that you can try is a Windows update.

To start the process of Windows update, you’ll have to tap on the advance option from the start button. In the next step, the user must navigate to the Settings option. You will have to now click on the Update & Security option to proceed.

Once you’re on the Update and Security menu page, you will have to tap on the Windows Update. Your next step should be tapping on the available updates.


When the system notices any available updates, the downloading process will start. This way, you can download all the essential updates for the QuickBooks version. Now, you need to restart the system to finish the updates.

4.Use QuickBooks Install Diagnostic Tool

If you’re not able to resolve the update error of this accounting program then you must use QuickBooks Install Diagnostic Tool . This tool can help in fixing the glitches during the installation process. To start this process, you’ll first have to download the QuickBooks Tool Hub. 

1.Download the QuickBooks Tool Hub program

No matter what sort of installations or update-related issues you are having, you can solve them with this tool. The first step is to Download QuickBooks Tool Hub and then close all the programs that are running on your system.

  • For this, you’ll have to navigate to the Downloads section  

  • Locate the downloaded Tool Hub .exe file.

  • In the next step, you’ll have to install the quickbookstoolhub.exe file.

  • Follow all the steps for installing the tool hub.

  • You’ll be asked to agree to the terms and conditions. So, tap next to “I agree to the terms and conditions.” 

  • When the download is complete, you will now see the Tool Hub icon will appear on the desktop.

2.Run the QuickBooks Install Diagnostic Tool

After the installation of the tool, the user will have to run the program. For this, simply, go to the Desktop icon of the QuickBooks Tool Hub by double tapping on it. By doing this, you’ll be able to launch the diagnostic tool.Post that, the user just has to move to the “Installation Issues” tab. On this page, select the option of QuickBooks Install Diagnostic Tool. 

This will run the program and help in correcting the issues that you’re having in installation or updating 1328 issues. Wait for some time to finish the process. After completion of the process, you’re needed to restart the system.  


Also Read: Fix QuickBooks Update Errors [Pro, Premier & Enterprise]

5.Go for reinstallation of QuickBooks 

For this solution, users can consider clean installing the QuickBooks program. You’ll have to start the QuickBooks Uninstallation

  • You need to start the process of “Uninstall the QuickBooks”. 

  • Open the Windows Start menu 

  • Go to the Control Panel

  • After this, navigate to the Programs and Features 

  • Here, simply choose QuickBooks Desktop from the list of programs and then click on the Uninstall/Change button. 

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  • After uninstallation, restart your PC.

  • Next, you need to Clean and Install the QuickBooks Desktop for the reinstallation process.

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6.Repair the QuickBooks Desktop software

Another essential solution that will help you fix update error 1328 is repairing the QuickBooks program. For this, open Windows and then you need to log in as a System Administrator.


Then, go to the Control Panel and then make a right-click on the Programs and Features option. From the list, find QuickBooks, and then select the Uninstall option. 


On seeing the QuickBooks uninstaller window on the screen, you simply have to click on Repair.

Summing up

All these troubleshooting solutions are effective in solving error 1328 in QuickBooks Desktop.  We have discussed all possible ways that can help in rectifying this problem. If you’re still unable to get rid of it then in such case we would suggest you seek QuickBooks error support from experts. With QuickBooks error support, you can easily troubleshoot the error codes. For QuickBooks error assistance, connect with our dedicated support team. Reach out via our helpline at 1-844-712-2521 or engage in real-time support through our live chat option. Your solution is just a call or click away!

Frequently asked questions:

1. What is QuickBooks Error 1328, and how can I fix it quickly?

QuickBooks Error 1328 typically occurs during software updates. To resolve it swiftly, try restarting your computer, ensuring a stable internet connection, and updating QuickBooks manually. If the issue persists, consider using the QuickBooks Install Diagnostic Tool for automated troubleshooting. For personalized assistance, contact QuickBooks support for expert guidance.

2. How to prevent QuickBooks update error 1328?

To prevent this update error, you can close all the running programs in the background and check internet connections.

3. Can I see update error 1328 on the Mac operating system?

No! This is an update error of QuickBooks that only occurs on Windows OS.

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